FAQS

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FAQ

FAQS

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  • 01

    Do you accept customization requests? Can you adjust ink formulations for our specific equipment?

    Yes, absolutely. With full autonomy over our entire R&D and industry chain, we excel at tailoring solutions. We can develop custom ink formulations and soft-hardware adaptation schemes tailored to your specific printer hardware, unique substrates, and color management requirements. Please share your technical specs with us via the contact form.

  • 02

    Can we request ink samples for testing before placing a bulk order? What is the process?

    Definitely. We highly encourage testing before mass production. Simply contact our team with details about your machine model, printhead type (e.g., KYOCERA), and target media. We will arrange the most compatible ink samples for you, which are typically dispatched within 3–5 working days.

  • 03

    What is your Minimum Order Quantity (MOQ), and how can I get a wholesale quote?

    We offer flexible MOQ solutions adapted to different color modes (4-color/8-color) and industrial cartridge capacities (40L/color or 15L/color). Please drop a message below specifying your estimated order volume, destination country, and timeline. Our international account managers will send you a detailed tiered quotation within 24 hours.

  • 04

    Where is your factory located? Do you support online factory audits or video meetings?

    Our headquarters and manufacturing facilities are located in Guangzhou, China (DM Printing Guangzhou CO., LTD.). We warmly welcome global clients for on-site visits. If travel is inconvenient, our team is fully equipped to conduct Live Video Factory Tours and technical consultations via Zoom, Google Meet, or Teams.

  • 05

    How soon will I get a response after submitting the contact form? Are there instant communication channels?

    Our international service team is always on standby. We guarantee a formal response within 24 hours of receiving your inquiry or email. For urgent technical support or immediate purchasing inquiries, feel free to reach out instantly via WhatsApp, WeChat, or by calling our international service hotline listed below.